Refund policy
WHAT’S YOUR EXCHANGE POLICY?
Need a different size, color, or product?
We offer exchanges within 30 days of the delivery date for eligible items that are new, unused, in original condition, with all tags and original packaging included.
To request an exchange, please contact our support team with your order confirmation or receipt. Our team will assist you with the exchange process and help you choose a better option if available.
Please note that exchanges are subject to product availability.
WHAT’S YOUR RETURN POLICY?
At ÉVORA Collections, we want you to feel confident in every purchase.
If you are not completely satisfied with your order, we accept returns within 30 days of the delivery date for eligible items that are unused, in original condition, with tags attached, and original packaging included.
To initiate a return, please contact our support team and provide your order confirmation or receipt.
Returned item(s) must be shipped back by mail after your return request has been approved. Items must not show signs of wear, damage, misuse, or alteration.
Once your return has been received and inspected, your refund will be issued to the original payment method used during checkout. A confirmation email will be sent once the return has been processed.
ÉVORA Collections reserves the right to refuse returns that do not meet these conditions.
WHAT ARE THE RETURN FEES?
For approved returns, ÉVORA Collections will provide a prepaid return shipping label by email. Return label costs are covered by ÉVORA Collections.
Non-defective returns, customer ordering errors, or change-of-mind returns may be subject to a 20% restocking fee, which may be deducted from the refund amount.
Defective, damaged, or incorrect items are not subject to a restocking fee. If you received a defective, damaged, or incorrect item, please contact our support team as soon as possible so we can assist you with the return or exchange process.
Original shipping charges, if any, are non-refundable.
HOW DO I TRACK MY RETURN?
Once your return request is approved, you will receive a confirmation email with return instructions and a prepaid return shipping label.
Please use the return label provided by ÉVORA Collections and keep the tracking information for your records. Returns must be shipped back by mail after approval.
HOW LONG DOES IT TAKE TO RECEIVE MY REFUND?
Once your returned item has been received and inspected, refunds are processed within 5 business days.
Depending on your payment provider, it may take additional time for the refund to appear on your account statement.
RETURN CONDITIONS
- Returned products must:
- Be unused and in original condition
- Include all original tags and packaging
- Be returned within 30 days of the delivery date
- Not show signs of wear, damage, misuse, or alteration
- Items that do not meet these conditions may be refused or returned to the customer.