CUSTOMER CARE
How can I get help?
Our customer care team is available through Live Chat using
the chat icon at the bottom of our website, or by email at
support@evoracollections.com.
Our business hours are Monday–Sunday, 8 AM–8 PM EST.
Our business hours are Monday–Sunday, 8 AM–8 PM EST.
Are you looking for influencers or content creators?
Yes. ÉVORA is open to working with influencers, content creators
and visual storytellers whose style and aesthetic align with our brand.
For partnership inquiries, contact us at support@evoracollections.com.
For partnership inquiries, contact us at support@evoracollections.com.
PAYMENTS & SECURITY
What payment methods do you accept?
We accept major credit and debit cards, including Visa,
Mastercard, American Express and Discover, as well as
Shop Pay, Google Pay and Apple Pay.
Available payment options are displayed at checkout.
Is it safe to use my debit or credit card?
Yes. Our checkout uses secure encrypted technology to help
protect your personal and payment information. Payments are
handled through secure checkout providers, and ÉVORA Collections
does not store your full card details.
SHIPPING & DELIVERY
Do you offer local delivery in Montréal?
Local delivery may be available for eligible orders in the
Greater Montréal Area and Toronto, depending on the product and delivery
location. Available delivery options are shown at checkout.
What are your shipping and return policies?
We offer fast shipping across Canada.
For complete information about shipping, local delivery,
returns, exchanges, fees and order processing, please review
our policies below.
PRODUCTS & TRAVEL
What is the combination for my luggage lock?
Our luggage combination locks are preset to
0-0-0.
What are the airline requirements for carry-on luggage?
Carry-on size, weight and cabin allowance requirements vary
by airline. Many airlines commonly accept luggage around
22 × 14 × 9 inches, but we recommend checking directly with
your airline before travelling.
Are your products authentic?
Yes. ÉVORA Collections works with approved supplier and
distribution channels to offer genuine luggage, bags and
travel accessories from selected brands.
ÉVORA Collections is an authorized reseller of selected brands we carry, including Bugatti.
ÉVORA Collections is an authorized reseller of selected brands we carry, including Bugatti.
ABOUT ÉVORA
Where is ÉVORA Collections based?
ÉVORA Collections is a Canadian online store based in the
Greater Montréal Area, Québec. We specialize in luggage,
bags and travel accessories for everyday movement,
business trips and travel.