FAQ
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HOW CAN I GET ASSISTANCE IF I NEED IT?
We offer four quick and easy solutions and are ready to assist you!
Connect with our customer care team via Live Chat by clicking the speech bubble at the bottom of our website.
You can contact our customer care team by email our Customer Service Team at support@evoracollections.com.
Our business hours are:
Monday–Sunday: 8 AM–8 PM EST
WHAT FORMS OF PAYMENT DO YOU ACCEPT?
We currently accept major credit and debit cards, including Visa, Mastercard, American Express, Discover, Shop Pay, Google Pay, and Apple Pay. Available payment options are shown at checkout.
DO YOU OFFER LOCAL DELIVERY IN MONTRÉAL?
Local delivery may be available for eligible orders in the Greater Montréal Area, depending on product availability and delivery location. Available delivery options and estimated delivery times are shown at checkout.
WHAT ARE YOUR SHIPPING AND REFUND POLICIES?
Please review our policies below for detailed information regarding shipping times, local delivery, returns, exchanges, fees, and order processing.
CAN I SAFELY USE MY DEBIT OR CREDIT CARD ON YOUR SITE?
Yes. Our checkout uses secure encrypted technology to help protect your payment and personal information. Payment information is processed through secure checkout providers, and ÉVORA Collections does not store full card details.
WHAT IS THE COMBINATION OF THE LUGGAGE I JUST RECEIVED?
Our combination locks are all pre-set to 0-0-0.
WHAT ARE THE AIRLINES REQUIREMENTS FOR A CARRY-ON?
Each airline comes up with their own restrictions on size, weight, and number of items allowed in the cabin. Most airlines will accept 22 x 14 x 9 inches. Please check your airline’s luggage restrictions prior to traveling. You may also reference our carry-on airline table below for further information.
ARE YOU LOOKING FOR INFLUENCERS OR CONTENT CREATORS?
Yes. EVORA is open to collaborations with influencers, content creators, and visual storytellers whose aesthetic aligns with our brand.
For partnership inquiries, please contact us at:
support@evoracollections.com
ARE YOUR PRODUCTS AUTHENTIC?
Yes. ÉVORA Collections works with approved supplier and distribution channels to offer genuine luggage, bags, and travel accessories from selected brands.
ÉVORA Collections is an authorized reseller of selected brands we carry, including Bugatti.
WHERE IS ÉVORA COLLECTIONS BASED?
ÉVORA Collections is a Canadian online store based in the Greater Montréal Area, Québec. We specialize in luggage, bags, and travel accessories for everyday movement, business trips, and travel.